Privacy Policy Statement

We are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and secure your data while you interact with our services.

Information We Collect

We gather only essential information to deliver and improve our consultation services for you.

• Personal details provided via contact forms, such as your name, phone, and email address, are collected.
• Details about the nature of your query, consultation requests, or feedback help us provide tailored responses.
• Technical data including browser type, device, and IP address may be recorded for site analytics and security.
• We collect any information you voluntarily include in messages or service requests submitted through our website.

How We Use Data

Collected personal data supports service delivery and ongoing communication, kept strictly confidential.

• To respond to enquiries and consultation requests and provide relevant follow-up information as needed.
• To improve our site functionality, usability, and service based on user preferences and interaction trends.
• To confirm your identity or eligibility for certain requests or services when necessary.
• To maintain records required for compliance with Australian privacy regulations.

Legal Basis for Processing

We process data according to applicable Australian laws and privacy principles.

Your personal data is processed based on consent and contract performance, strictly following all Australian privacy law requirements protecting your rights.

Data Sharing

We limit sharing of data except where required by law or necessary for service delivery.

• Your personal information is not sold or provided to third parties for marketing purposes.
• Information may be disclosed to service providers strictly for operational or compliance purposes.
• Non-personal, aggregated data may be shared for analytics to improve service effectiveness.

Data Security

All reasonable measures are taken to protect your information against unauthorised access, alteration, or misuse. We use secure data storage, regular audits, and access limitations to safeguard your privacy at every point of interaction.

Your Rights

As an individual, you have various rights regarding your data and privacy.

• Request access to your personal information held by us at any time.
• Request corrections to ensure all records remain accurate and complete.
• Withdraw consent or restrict processing where not legally required for service delivery.
• Raise any concerns or complaints about personal data processing directly with our team.

Cookie Usage

We use cookies to enhance browsing experience, assess site usage, and inform you of relevant updates and changes. Review our Cookie Policy for details.

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Contact Us

For further privacy questions or to exercise your rights, please contact our privacy officer at the details below.

Privacy Policy Updates

Updates may occur from time to time. Any changes will appear here. Your use continues your consent.